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GRI ITU SurgicalUpdate the web page - Coggle Diagram
GRI ITU SurgicalUpdate the web page
Generic email account
Ownership / responsibility
Relationship with
Attend anywhere
Contact AA team
Protocol for management
SOP
Do's and dont's
Set expectations
Auto Reply always on
Hours of coverage
Frequency of monitoring
Office hours
Outside of office hours
Who monitors?
Leave coverage
2 x ward clerks
Other staff monitor?
Process for receiving and processing incoming emails
Use of archive folders
Mail deletion
Standard process for responding
Flow of info from email to next destination
PCHC team to review/comment on drafts during development
Non-English speakers
Info gov
Contact IG team
Handling, storing, deleting
confidential and personal info
Activity log?
WMTY
WMTY board in ward
Not big enough
Redesign
What questions are we asking?
Template within email
Would a form work?
PCHC team to contribute/review drafts
Video already exists
Case study
Digital
Script some questions and ask them on video
Written
How PCVV is embedded into daily activities for patient flow
Is there a written procedure?
How do we know it is reliable?
different to other wards
Challenges - what does not work well?
Who is involved?
Christine Charge Nurse
Moira Crumley PCHC
Paul Sammons PCHC
Emma
Rationale
Contact with relatives during COVID-19
Long term continuance of these change ideas
Better Outcomes
Better care through better info from relatives/carers
Time saving?
Risks
Lost emails
Mailbox not being monitored regularly
Actions
PS create draft form with what Moira has
Google GRI ICU - is there a web page
Us do questions for case study
Create Teams channel
Get draft SOP onto channel
Contact details for Jack Ross
Find example of great web page for an nhsggc area
Umbraco details
Update the web page