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Life Support, Go to Priority services and add LS requirement - Coggle…

- - - - Day 1 letter and confirmation issued
        
        16 days later reminder to customer
        
        16 days later, reminder 2
        
        Call customer 3x to
        
        15 days after last call, dereg bgins
    - - Notice issued advising that LS removed from customer account / NMI
        
        If customer contacts to question and re advise LS, Process will need to begin again
    - - LS in Karen WIki for manual process's
        
        PPW to be issued manually to customer at this time. Manual process linked in Karen Wiki to Confluance
        
        Check with customer if has submitted PPW and notified top DB already
        
        No
        
        Record retailer owned LS in Kraken
        
        If already in Kraken
        
        1 more item...
        
        If moving in / transferring in
        
        1 more item...
        
        Yes
        
        Cehck MDH for LS notifocation