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PCVV Handover - Coggle Diagram
PCVV Handover
Why needed?
standard approach to monitoring & managing the mailbox
Encourage existing staff to follow one approach
illustrate approach to new users
Process to handover
open requests
support individuals not familiar with managing Mailbox
Help people to finish their shift on time
Provides clarity regarding status of outstanding requests
List of open requests
Suggested actions for completion
Actions taken so far
Actions in progress
How do I identify it?
priority requests hi or low
Who is it for?
anybody who is managing the Mailbox
PCHC Team Manager
whoever is about to manage the Mailbox
anything else the person
needs to know about
e.g. upcoming system outages