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Ch.1 What is Organizational Behaviour? - Coggle Diagram
Ch.1 What is Organizational Behaviour?
The Importance of Interpersonal Skills
LO1: Demonstrate the importance of interpersonal skills in the workplace
companies have better financial performance
retain and attract high-performing employees
reduced employee stress and improved job satisfaction
encourages social responsibility awarness
Defining Organizational Behaviour
LO2: What is organizational behaviour?
OB:
studies the impact of individuals, groups, and structure in order to make org. more effective
What Do We Mean by Organization?
organization
: group of people who work as a team to achieve goals
OB Is for Everyone
OB is relevant for all situations involving people
Complementing Intuition with Systematic Study
LO3: Understand the value of systematic study to OB
improves accuracy
behaviour not random, can modify to reflect individual differences
Big Data
limited in predicting behaviour
could help employees with mental illness and change their behaviour
systematic study:
making predications based on scientific evidence
Evidence based management (EBM):
basing managerial decisions on scientific evidence
EBM complements systematic study
intuition:
gut feeling
Disciplines that Contribute to the OB Field
LO4: Identify the major behavioural science disciplines that contribute to OB
Psychology
: measure, explain, and change behaviour of humans
mainly at individual level
Social Psychology
: people's influence on each other
studied how to implement change and get people to accept it
Sociology
: people in reaction to environment or culture
Anthropology
: humans and their activities
The Building Blocks of OB
the study of OB is thorough
The Rigour of OB
OB Has Few Absolutes
LO5: Demonstrate why few absolutes apply to OB
people tend to act differently in similar situations
not everyone is motivated by the same things
OB Takes a Contingency Approach
contingency approach:
OB's answers depend on situation
can still formulate fairly accurate explanations of human behaviour
Challenges and Opportunities in the Canadian Workplace
LO6: Identify workplace challenges that provide opportunities to apply OB concepts
Economic Presures
managerial issues depend on economy
Continuing Globalization
must know the cultural practices of workforce in different countries
Understanding Workforce Diversity
workforce diversity:
mix of people in orgs.
must accommodate diverse group of people
Customer Service
OB can increase success of customer interactions
People Skills
help explain and predict behaviour
Networked Organizations
can help with orgs. where employees are thousands of km apart
Social Media
Enhancing Employee Well-Being at Work
employees frustrated of definition of workplace cause they can work from anywhere, limit virtual workplace
Creating a Positive Work Environment
positive organizational scholarship:
studying whats good about an org.
help create positive work environments
Ethical Behaviour
Ethics
: values/principles that guide behaviour and identify right and wrong
ethical dilemmas and ethical choices
: deciding whats right and wrong
Coming Attractions: Developing and OB Model
LO7: Describe the 3 levels of analysis in this book's OB model
An Overview
model:
representation of real world phenomenon
Inputs
: actions as a result of inputs and lead to outcomes
Processes
: actions as a result of inputs and lead to outcomes
Outcomes
: key facts affected by variables
Attitudes and Stress
: employees that are satisfied and treated well go above and beyond
Task Performance
: most important output for effectiveness
Organizational Citizenship Behaviour
: additional behabiour not part of job requirements
Withdrawal Behaviour
: actions taken to get away from work
Group Cohesion
: extent to which members of group validate one another
Group Functioning
: quantity and quality of groups work
Productivity
: combination of effectiveness and efficiency
Survival
Organizational survival
: extent to which group can exist and grow long term