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Understand employability and communication skills used in an IT…
Understand employability and communication skills used in an IT environment
4.1 Non Verbal Cues/Commuinication Skills
Barriers
Physical barriers - easy to spot
Perceptual barriers - assuming the person is not going to understand
Emotional barriers - “anything you say can be used against you”
Cultural barriers - can you find common ground?
Language barriers - obvious
Gender barriers - Should be less of an issue but “Men Are from Mars, Women Are from Venus”
Interpersonal Barriers - Not asking the correct questions
Non verbal communication
What is Closed question?
A question that just requires a yes or no response
What is an open question?
An open-ended question is a question that cannot be answered with a "yes" or "no" response.n--
What is Body Language?
Body language refers to the nonverbal signals that you use to communicate your feelings and intentions. It includes your posture, your facial expressions, and your hand gestures.
4.2 Communications Technology
Examples
• presentation software
• word processing
• email
• web
• blogs/vlogs
• instant messaging
different ways to interact with other people using technology
4.3 Personal Attributes
Clean clothes and good personal hygiene help to give a professional impression, as others need to feel comfortable when working closely with you. Good grooming shows respect for the organisation and colleagues
4.4 Ready to Work
Dress code
Examples
Suit and tie
Smart casual
casual
Formal
Business Casual
Business / Informal
Semi-Formal
Some organisations have dress codes that require a uniform or a dark suit, while others may be happy if everyone arrives in t-shirts and jeans. Whatever the code employees must dress appropriately for the situation
Attitude
Examples
Positive Attitude
Negative Attitude
Neutral Attitude
Sikken attitude
Optimistic
Someone with a can do attitude is positive about their ability to achieve success even if things are not going well. Someone who has a responsive attitude readily accepts change and is open to suggestions made by others
Presantation
Examples
Having a wash
Cutting your hair
Keeping yourself groomed
Clean ya teeth
Clean clothes and good personal hygiene help to give a professional impression, as others need to feel comfortable when working closely with you. Good grooming shows respect for the organisation and colleagues
4.5 Job Roles
Examples
• Network manager
• IT technician
• Programmer
• Web designer
• Animator
• Key skills required for each (i.e. technical and non-technical)
4.6 Professional Bodies
It sets a standard of behaviour and supports it professionals in achieving recognition of their qualifications as well as skills developed through working in the industry.
Advantages
Building a network with like minded professionals
Identifying career opportunities and many advertise job opportunities
Continuous professional development opportunities through seminars, special interest groups, journals and qualification
Disadvantages
Cost - fees can be several hundred pounds
Time - attending meeting and events for general or specialist group or local branch meetings
Does not guarantee that you will have a better job or earn more money
4.7 Industry Certification
Training includes certified courses which provide the individual with national and / or international recognition of the level of knowledge, understand and experience in certain areas of IT
Examples
For networking – CCIE, CCNP, JNCIE-ENT, WCNA
SYSAdmin – LPIC, MSCE, RHCE, Server+
Helpdesk – ACPS, Microsoft Specialist, CompTIA A+
Hardware – Cisco CCT*, CompTIA A+
Linux - CompTIA Linux+, Oracle Linux OCA, RHCA