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Scenarios - Coggle Diagram
Scenarios
Breach the SLA
4.Pending
- Escalate to Support group
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Not breach the SLA
- Escalate to Support Group
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SOFTEK
Breach the SLAS
Special Subcategories
1 SD
- Escalate to Support Group
1.1 Support Group
1.2 Assigned
1.3 WIP
1.4 Pending
1.5 Completed/ Resolved
-
1.7 Reopen
- 1 more item...
Normal Subcategories
1.1 Support Group
1.2 Assigned
1.3 WIP
1.4 Pending
1.5 Completed/ Resolved
-
1.7 Reopen
- 1 more item...
1 SD
- Escalate to Support Group
Not to breach the SLA
Normal Subcategories
- Escalate to support group
1.1 Support Group
1.2 Assigned
1.3 WIP
1.4 Pending
1.5 Completed/ Resolved
-
1.7 Reopen
- 1 more item...
Special Subcategories
-
1.1 Support Group
1.2 Assigned
1.3 WIP
1.4 Pending
1.5 Completed/Resolved
-
1.7 Reopen
- 1 more item...
-