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Self Service Admin login request workflow, New logins, Site Admin submits…
Self Service Admin login request workflow
New logins
Site Admin creates staff login request via Users page in Admin Website
Login request sent for approval to MSL CS team
The request contains generic credentials, or an email address not linked to the organisation
No
Request approved by CS team in User Manager. Password added to the support ticket as a public note. Email containing password triggered
User set up with login for ukmsl.com
Ticket resolved
Yes
MSL CS team emails Site Admin to clarify use of non-organisational email address/ generic credentials
Submitter completes a new request with an organisational email address/ person's name and CS deletes the pending request containing the hotmail/outlook/gmail etc. email suffix
Client signs third party letter and user is authorised as a third-party user of system
Site Admin submits change request via Users page in Admin Website
Update request sent for approval to MSL CS team
Request approved by CS team in User Manager. If no email address present against account, add email address in for account holder in User Manager
Ticket resolved
Email to requester containing confirmation of Admin Website account update triggered
Site Admin submits delete request via Users page in Admin Website
Account holder is Contractual Site Admin
No
Request approved by CS team in User Manager. CS team deletes ukmsl.com account for user
Ticket resolved
Email to requester containing confirmation of Admin Website account deletion triggered
Yes
CS team creates a new support ticket to handle Contractual Site Admin change process
Adding permissions to existing login
Deleting login