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(Solutions Development, Business Units / Growth, Internal Operations,…
Solutions Development
Future State
Offer Packaging & Readiness
Solutions Enablement - Presales / Delivery / Post Sales / Transfer to Ops
Sales Enablement / Training
Partner w/ Marketing
Partner w/ Vendor Management - Technical Certifications
RFPs
SOWS
Current State
RFPs
SOWS
Traffic Cop / Presales
Solutions enablement - PreSales / Delivery / Post Sales / XFer to Operations
Do the PS Capabilites flow through to MS for Post Support?
Sales Enablement / Training
Marketing
Offer Packaging
Business Units / Growth
Carrier Services
Distribution / Channel
Avant
Telarus
Intellisus
Collocation
Primary Partners
TierPoint
Lumen
Traditional Leased Line
Primary Partners
Lightower
Lumen
Verizon
Comcast
/ Collaboration
Primary Partners
8X8
Ring Central
Zoom
Business Unit / Current State
Marketing Plan
Process
People / Roles and Responsibilities
Understand Current goals, metrics and measurement
Business Unit / Desired Future State
Back office Efficiencies
Increase Customer awareness and adoptoin
Continued sales enablement
Partnering with Marketing
Create offers - including rebates and additional bundles
Growth and Scale
Cloud Native
Current Offers
Native Services
CICD
Migration
Optimization
Attach Resale
Laceworks
Alert Logic
Tanzu
Current State
People
Process
Alignment within the business
Marketing
Sales Enablement
Future State and Goals
Staffing
Current State
Future State & Goals
Current Offers
Contract (Short term / Long term)
Contract to Perm
Executive Placement
Managed Services
Current Offers
QManaged
QSecurity
QNetwork
QHelpdesk
Current State
Tools / Platforms
Partnerships
NetEnrich
People / Roles / Responsibilities
Future State and Goals
Service Levels
Q-Support
Q-Premier
Q-Assist
Future Business Unites / Growth
AI / BI
IOT?
Internal Operations
Internal IT
Onboarding
End User Support
InfoSec
Business Applications
Current State
Netsuite
Connectwise
SFDC
Pardot
Quoteworks
Docusign
OKTA
O365
Azure
Namely
Concur
BOX
Docusign
Future State
Supply Chain
Vendor Management
Sales Operations
Programs
Current Programs
XSELL
MA State Contract
RI State Contract
Future Programs
Indirect Revenue
Marketing
Indirect Channel
Professional Services / Operations
Current State
People
Platform - have the right platform?
Process
Metrics
Future State
Automation and Efficiencies
Goals
People
Metrics
Managed Services / Operations
Current State
Platform
People
Process
Metrics
Goals
Future State
Goals
Process / Automation / Efficiencies
Better Partner w/ PS
"Ease of Doing Business"
Revenue Growth
Sales Enablement
Upsell customer base
Partner w/ Marketing - Messaging
Platform
CX