IT does not seem to have a good understanding of the other parts of the business. Also, IT resources are not being used efficiently to best serve the different departments of the business. This reality is hindering progress towards corporate goals.
Possible Solutions
Stakeholders
The various departments of the business.
IT
Finance
HR
Purchasing
Corporate Headquarters
Corporate Executives and other management
Maggie Franklin, Onboarding Manager
VP of HR
Ryan, IT business relationship manager
Nick
Don Katz
Key Problems
Relevant Facts
IT's lack of understanding and its closed-minded nature compared to the rest of the business is harming the business and limiting the usefulness of IT.
The caliber of IT's work is questionable.
IT should immediately implement a system to keep track of interdepartmental communications and responsibilities. Also, IT should have a similar system that tracks its intradepartmental communications.
The current orientation system is not working properly.
IT switches/changes individuals' project assignments depending on the immediate need and priority it places on projects.
IT does not seem to have a system, or interest in a system, of keeping track of all of its work, duties, appointments, and communications that it has with other departments.
IT should undergo training on how to better communicate and work with other departments in the wider business, so that they can improve their standing and to better serve the business.
Projects and business systems are being overlooked due to the lack of concern by some in IT.
new employees
client outcomes
Just having a system in place is not enough. IT would have to actively manage this new system, and keep track of all its projects and other work.
The system has not worked for a while, and needs updating. IT has been contacted and met with several times, but IT has not prioritized the work.
Leading people in IT such as Don Katz are mostly interested in their own internal projects like with the new monitoring system IT was building. Other wider-scale projects can fall by the wayside, or not be top priority.
New positions such as Ryan's need to be created and given the opportunity and freedom to help advance the business relationships among departments.
Ryan's position as the new IT business relationship manager is crucial in helping the IT department understand and better work with other areas of the business.
Ryan's position does not exist in a vacuum, and he still has a manager, Nick, who does not appear to see the value or need in why the position was created, or why it is clearly necessary.
If someone such as Maggie wanted to know who she last spoke to in IT, this system would help in keeping track of exactly who she spoke to, when, and the topic of discussion.
IT does not seem to interact much with others in the business unless there is a problem. Ryan's position seems to have been created to respond to the issues IT has. His job will be difficult because he has to break through many barriers and resistance in IT personnel.