ServiceNow - Total ITAM

  1. The State of IT Governance/Management

Need for agility

Reduced Control

Increasing complexity

  1. But, if you talk to other stakeholders, they have the same needs

Automation

Onboarding/Offboarding

Departmental IT

Not our computers

Sheer pace of business change

More assets

Shorter lives

Cloud

Hybrid Cloud

BYOx

Perpetual to Subscription

Always on

Always costing money

No more corporate network

  1. Evolution of ITAM
  1. The Solution

Single source of truth

HAM + SAM

Automation

Flexible Discovery & Inventory

Security

Config Management

Service Desk

Ops

Change Management

Common Needs *Not all will share all needs, but most will

What is on our network?

Who is using it?

What's it being used for?

Where is it?

Is it in warranty?

Is it vulnerable?

Can it be patched?

Do we have a support contract?

Is it being used?

How reliable is it?

Who owns it?

How much did it cost?

What is it worth?

  1. Mainframe/Mini era
  1. Client/Server era
  1. Virtualisation era
  1. Hybrid Cloud

Motivations & Use Cases

Cost Management

Physical Asset Tracking

Keeping track of purchases

Audit Management

Optimisation

Renewals Management

IT Strategy

Solutions Consulting

Change Management

  1. Summary

There is a need to improve IT Governance/Management

Great discovery & Inventory data lies at the heart of that

So, get that really great data

And share it with all relevant stakeholders

They are then working from the same model of your environment

Meaning that decisions made by one stakeholder can take account of the needs of other stakeholders, and those stakeholders are aware of those changes