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Supply of H&T services (1) -Accommodation - Coggle Diagram

- - - - 1. Urban Hotels
        -called as city hotels (central and accessible locations)
        -mostly specialize in business, conferences and exhibitions
        -premium prices on weekdays
        -use their weekend capacity for short-break leisure travellers at significantly lower prices than weekday rates (staycations)
        exp: Orchard Hotel Singapore, Pan Pacific Singapore, The Fullerton Hotel Singapore
      - What are executive/club floors?
         Hotel floor that provides superior service and security at premium prices
         Also called concierge floor
         Popular with business travellers
      - What does a concierge do?
         Uniformed employee of the hotel who has his/her own
        separate desk at the lobby, or on special concierge floor
         Role is to serve guests and assists with a broad range of services such as:
        -booking musical tickets
        -reservations at a restaurant
        -special requests such as purchasing a bouquet of flowers for a bday celebration
         Usually available in full-service, upscale hotels
         Professional association: Les Clefs d’Or [pronounced as “lay clay door”]
        ("The Golden Keys"). It now reaches to over 3000 members in over 50 countries
         Members of Les Clefs d'Or can be easily distinguished
        by the gold keys they display on their lapels
      - 2. Airport Hotels
        -main target market: flight crews, transit passengers,
        and those affected by flight irregularities
        -Challenging periods for airport hotels are weekends
        and holiday periods (high occupancy rates)
        -Some have diversified by catering for weddings,
        offering weekend packages, targeting MICE markets
        exp: The Crowne Plaza Changi Airport Hotel,
        YOTELAIR Singapore Changi Airport
      - 3. Boutique Hotels
        -Differentiate themselves from larger hotel chain by providing an exceptional and personalised level of service
        -Usually furnished in a themed, stylish,
        and/or aspirational manner
        -Adopts a niche marketing strategy
        -Appeals to certain target markets
        exp: The Scarlet, Hotel Soloha, The Warehouse Hotel
    - - what are all-inclusive resorts?
         Charges a fixed price that includes most or
        all items, thus the use of cash is not required
         Each resort provides a list of services and activities in one single package price and this includes lodging, food, use of facilities, sports activities, games, and entertainment
         This concept originates from holiday camps and villages such as Butlin’s in Britain and the French-based Club Med
    - - Motels/Inns/Guest Houses:
         Provide guests with the comfort of their own homes
         Ancillary services available but not as extensive as of a full-service hotel
        Motels cater primarily to guests arriving by cars, thus many are located near major highways, in suburban or roadside areas, and provide ample parking spaces
        exp: Motel 6, Super 8 by Wyndham
      - Bed & Breakfasts:
         Commonly known as “B&B”
         As the name implies, the room and breakfast
        is provided at one price (no other meals)
         No license to serve alcoholic beverages
         The owner usually lives on the premises,
        thus lend a strong home-style atmosphere
         Usually located in historical residences, scenic areas or small towns
        exp: BedandBreakfast.com
    - -  The facilities provide guests with
        the comfort of their own homes
         Ancillary services available but not
        as extensive as of a full-service hotel
         Housekeeping services are often
        not provided on a daily basis
        exp: The Ascott Group, Frasers Hospitality