Please enable JavaScript.

Coggle requires JavaScript to display documents.

"Quality", Chawalee Silabhut 61109010461 LE - Coggle Diagram

- - - - is how well the product or service does what it is supposed to.
    - - involves designing quality characteristics into
        a product or service.
  - - - Including the design of the production process.
      - The performance level of machinery
      - Equipment and technology
      - The materials used
      - The training and supervision of employees
      - The degree to which statistical quality-control techniques are used.
    - - is making sure the product or service is produced according to design.
- - - - Performance: The basic operating characteristics of a product.
      - Features: The "extra" items added to the basic features.
      - Reliability: The probability that a product will operate properly within an expected time frame.
      - Conformance: The degree to which a product meets preestablished standards.
      - Durability: How long the product lasts.
      - Serviceability: The ease of getting repairs, the speed of repairs, and the courtesy and competence of the repair person.
      - Aesthetics: How a product looks, feels, sounds, smells, or tastes.
      - Safety: Assurance that the customer will not suffer injury or harm from a product