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Measuring & Managing Technological Knowledge, “Knowledge is power.” —…
Measuring & Managing Technological Knowledge
Knowledge is becoming an ever more central force
But, information is much easier to store, describe and manipulate than knowledge
The level of knowledge that a process has reached determines how a process should be controlled
Information tells the current or past status of some part of the production system
A Scale for Measuring Knowledge about a Process
Process is defined as any repetitive system for producing a product or service
Includes:
people
machines
procedures
software
Also, process has:
inputs
Inputs are often further broken down into raw materials, control variables, and environmental variables
outputs
state variables
Process engineer’s goals are:
Manipulate the raw materials
Controls
Environment to get output that is as good as possible
Eight stages of technological knowledge
Stage One
Complete ignorance.
Stage Two
Awareness
Stage Three
Measure
Stage Four
Control of the mean
Stage Five
Process capability
Stage Six
Process characterization
Stage Seven
Know why
Stage Eight
Complete knowledge
Those stages, can be applied to diverse tasks and industries like:
VLSI semiconductor design and fabrication processes
High-tech manufacturing
Consumer marketing
Legal services
Strategic consulting
Dynamic Evolution of Knowledge and Performance
This involves, those variables that have great economic implications for the process.
Management at Each Stage of Knowledge
The knowledge stage of different process variables is important because it determines how to manage both the knowledge and the production process.
Managers can attempt to operate a process anywhere along the spectrum from pure expertise to pure procedure.
Understanding how much we Know and Don’t Know
With questions like:
What are the important variables for the process?
At what stages are these variables?
Which variables in the process would give the most leverage if you could get them to a higher stage?
How can you manage the process well at these stages of knowledge?
What limits and opportunities does the process impose?
How can you learn to reach higher stages of knowledge?
Understanding and Manage the Locations of Knowledge
This is important for effectively managing and using that knowledge
Technological knowledge may be located in people’s heads, word of mouth, or other informal mechanisms
Has implications for accessibility, transmission to new locations, and ability to extend the knowledge, among other things.
Learn Carefully and Systematically
There are four different methods of learning about problems
Vicarious learning
Simulation
Prototyping
On-line learning
“Knowledge is power.” — Francis Bacon
Paúl Jiménez Vela | 24400238