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gathering customer feedback - Coggle Diagram
gathering customer feedback
social media
adavnatges
mostly the younger years so could do it on a producted targetted at younger ages
not really aimed at adults so if you want people to review you cooker your not going to get many Reponses
websites with reviews
advantages
easy access
disadvantages
may not be reliable
online surveys
advantage
easy access and anyone with an internet connection can fill out
disadvantage
people may not be truthful
customer comment cards
advantages
easy to ask the customer to do
disadvantages
time consuming
comments made to staff members
advantages
they are going to be honest
disadvantages
not formal and may be forgot to write it down
telephone email surveys
advantages
quick and easy to complete
disadvantages
could be hard to track
email contact forms
advantages
most people have email
disadvantages
not all might get filled in