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Service Value System, Service management practices, Guiding Principles,…
Service Value System
Service Value Chain
Engage
Improve
Plan
Design and transition
Obtain/build
Deliver Support
Governance
Value
Opportunity/Demand
Practices
Service management practices
Service Request Management
Service Continuity Management
Release Management
Change Control
Problem Management
Monitoring and Event Management
Service Desk
Incident Management
Service Configuration Management
Service Level Management
IT Asset Management
Guiding Principles
Collaborate and Promote Visibility
Think and Work Holistically
Progress iteratively with Feedback
Keep it Simple and Practical
Start Where you are
Optimize and Automate
Focus on Value
Continual Improvements
How do we keep the momentum going?
Did we get there?
Take Action
How do we get there?
Where do we want to be?
Where are we now?
What is the Vision?
Value
Organization and People
Roles and responsibility
Workforce capacity and Competence
Systems of Authority
Culture
Information and Technology
Value Streams and Processes
Partners and Suppliers
General Management
Information Security Management
Supplier Management
Relationship Management
Continual Improvement
Technical management practices
Deployment Management
Vision now be there, action got momentum
PIE DOD
Value Starts with Progress.
Collaboration holistically Kisses Optimize and Automate
VOIP
Feedback Loop
All practices have purpose they input and gain from PIEDOD