Chapter 1 Introduction to Quality Decision Making - Coggle Diagram
Chapter 1 Introduction to Quality
NORMATIVE VS. DESCRIPTIVE
REACTIVE VS. PROACTIVE DECISION MAKING
THOUGHT VS. ACTIONS
Region 1-Thought without action
-Feelings towards someone or something.
-For example : self-talk
DECISION VS. OUTCOME
Decision and outcome
1) Making a good decision and getting a good outcome.
2) Making a good decision and getting a bad outcome.
3) Making a bad decision and getting a good outcome.
4) Making a bad decision and getting a bad outcome.
What constitutes a good decision
Stakeholders of a decision
The six elements of decision quality
2 more items...
the person who will act.
The decision basis
Decision quality chain
-Elements of a good decision consists of :
1 more item...
The decision basis
1.What you can do : Your alternatives.
2.What you know : Your knowledge related to the alternatives about the future consequences.
3.What you want : Your preferences on consequences
Who is stakeholders?
-A stakeholder as someone who can affect, or will be affected by, the decision.
Stakeholder may be :
-Personal decision: Friends and family.
-Business decision: Shareholders, employees, and customers.
-Medical decisions: Doctors, nurses, patient, and the patient's family.
-"A good decision is one that produces a desired outcomes".
-"A good decision is one that has the highest chance of getting the best outcome".
"A good decision is one that has the lowest chance of getting the worst outcomes".
What is decision?
-A decision is a choice made from two or more alternatives.
Region 2-Action without thought
-A reflex response to a stimulus.
-For example : crying after cutting an onion, riding a bicycle ( inborn ability)
Region 3 : No Thought No Action
-For example : coma
Region 4 : Thought and Action-"Action Thought"
-Think about a decision, we are practicing actional thought.
-For example : decision analysis
-Reactive decision making involves taking action after an incident or event has occurred.
-Proactive decision making involves anticipating events, issues and taking action to minimize challenges and maximize successful outcomes before they become problematic.
Hierarchy of Decision
-Apply formal decision.
-Use a checklist and avoid decision traps.
-Use common sense and rules of thumb.
Normative decision making
-how actions should be carry out
affective decision system
-action determined by factors such as stress and cognitive effort
Descriptive decision making
-how actions actually be carry out
deliberative decision system
-action determined by willpower