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General and Organizational Administration - Coggle Diagram
General and Organizational Administration
Introduction to the general theory of management
it is a social science that is manifested and projected through a social group.
Background
It arose when primitive men united and organized to face the adverse conditions that nature faced them.
It had to allow both the cohesion of the group and the obtaining of the satisfactions that were required.
The knowledge of these problems allows to establish the strategy and the courses of action to follow to consolidate its position in the same
indicates a function of preeminence or authority - the one who orders or directs others in a function
refers to a function carried out under the command of another; of a service that is provided
the goal is to reach productivity. It is commonly said that management is doing something through others.
In current conditions, improvement in administrative practices is carried out with the objective of obtaining productive results.
Management approaches.
Frederick Taylor and Henry Fayol
Frederick W. Taylor has been described as the father of Administration, for having systematically investigated human labor and applied it to the study of manufacturing operations.
Humanistic Approach: Elton Mayo
A Psychologist by Profession was a professor of logical philosophy and ethics in Australia. His primary interest was to analyze in the worker the psychological effects that physical conditions could produce.
Taylor found that:
There was no effective system of work
There were no financial incentives for the workers.
Decisions were made militarily and empirically.
General Principles of Administration
Division of labour
Authority and responsibility
Discipline
Unity of command
Management Unit
The functional areas
Technique
Commercial.
Financial
Accountant.
Of security:
Administrative
MAIN CONTRIBUTIONS
Times and movements.
Principles of operations management.
The Universality of Administrative Theory
Structuralist Approach: Bureaucratic Model (Marx Weber)
Bureaucracy is a form of human organization that is based on rationality, on the adaptation of the means to the objectives.
The company.
Offer
refers to the amount of goods, products or services that are offered in a market.
Services:
Provide care and meet needs in an efficient way, for the benefit of individuals or organizations.
Need for greater competitiveness
changes in the environment imply a reinforcement of marketing in the company.
Demand
one refers to the quantity of goods or services that are requested or desired in a certain market of an economy at a specific price.
classification
Origin of Capital:
Publish
Private
According to Size:
Micro Enterprise
Small company
Medium Company
According to Constitution Criterion
Legal
:
Commercial Companies
Societies of Fact
Sole proprietorship
Competition
refers to the existence of a large number of companies or people, which offer and sell a product.
Marketing plans
It should include an executive summary of the plan, then a market review with trend analysis, target market segments.
Advertising
Depending on the product or service in question, and the way in which it will be marketed.
Elements Of Customer Service
Face to face contact
Relationship with the client
Correspondence
Claims and compliments
Installations