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Initial Ideas, Possible User Profiles and Functionalities - Coggle Diagram
Initial Ideas
Possible implementation of Useability principles
Utility
User experience should be able to be customised for specific user needs. Can be implemented through customisable dropdowns with categories based on user proto personas and home screen layouts organised by the most important utilities for each user type
Safety
The layout of the website should allow users to quickly identify any mistakes in their search queries as well as provide alerts on missing data in forms. Every action should be reversible allowing users to quickly undo any mistakes. This can be achieved through breadcrumbs and reversible forms.
Effectiveness
Website should be direct, clear and have a simplistic layout along with having organised and labelled navigators to allow for efficient navigation throughout different webpages and features
Accessibility
The website should be able to be accessed from any device users might require the utility of the website from. This can be achieved through dynamic layouts which can automatically adjust to the size of the screen without sacrificing information. The website must also accommodate to any accessibility requirements. This can be achieved through high contrast elements and colour-coding
Learnability
Colour-coding and recognisable visual communication principles should be utilised to maximise the learnability of user interface components and clearly convey their usefulness. The webpage should also have a linear layout and communicate to the user their location and position in the framework of the website
Possible implementation of data principles
Possible User Profiles and Functionalities
Local Resident looking for a licenced contractor
Access the site initially without having to login
Get recommended results for licenced contractors in her general area utilising location services
Search for contractors by type of licence
View licenced contractor contact details and various relevant information
Quickly contact contractors
Access the website from any of their devices
Receive alerts when contractor bookings are available
Property Services manager
View a history of their recent and past hires
Access the website from any of their devices
View contact details and various relevant information of licence contractors
Quickly hire multiple contractors and monitor currently hired contractors
Have their valuable information and hire history private and inaccessible to other users
Able to book contractors in advance
QBCC admin/employee
Administrate the database and be alerted of any possible errors
Administer updates to the database and confirm changes to contractor contract details
Access the website from any of their devices
Process forms quickly and efficiently
Licensed Contractor
Monitor their license and license types
Provide proof of their experience if neccessary
Receive alerts regarding employer inquiries
Quickly request update of personal contact information
Register other licence types
Unlicensed Contractor
Submit proof of newly approved licenses
Register interest in getting a license approved and displayed on their record in the database
Browse the database for different available license types