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Processes - Coggle Diagram
Processes
Payment methods
Payment methods are the ways in which businesses offer their customers the convenience of different methods of payment for the purchase of goods and services, including cash, cheque, bank transfer and/or credit card.
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Influence
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Viral marketing
Viral marketing refers to organic or word-of-mouth marketing information about a good or service, which spreads exponentially using the Internet and telecommunications technologies.
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Customer care
Customer care refers to the degree of attentiveness, care and politeness of staff towards their customers in the delivery of a good or service.
After-sales care
After-sales care are services that are offered following the sale of the product, such as free installation, maintenance services, technical support and warranties.
Delivery services
Delivery processes (or delivery services) refer to the means of transporting goods from a source location to a customer in another location, such as their home or place of work.
Enhances the buying process by offering various delivery options that are convenient for the customer
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Technological changes
Create opportunities for businesses to be creative in their process in order to engage with customers
Processes are the ways in which a service is provided or delivered, including payment systems, queuing times, after- sales care and delivery services.