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Head of Client Service Role - Coggle Diagram
Head of Client Service Role
Insight
Set up
Introduce self and process
Key point of communication
Introduce site and manage any issues
Create and manage project plan
Ensure set up is completed ready for launch
Pro-actively resolve any timing issues that may impact launch
Smooth running
Live
Monitor and record completion levels for action and comparison
Manage any issues re invitations etc
On-going liaison
Proactively look for and resolve issues
Reporting
Agree timings, participants and format
Input text to site as necessary
Understand the clients' needs and make sure they are reflected in the report
Input into design of reporting site
Agree and action any changes to site
Understand the focus for the report (current situation, comparison)
Write report
Follow up
Monitor any actions and extra data requests
Impact
Project work
Create and manage project plan
Is this now Steve?
Liaise with client for smooth delivery
Develop programmes and materials in conjunction with delivery teams
IP
Development of programmes
Understand needs
Identify supplier and manage creation of programmes
Personal Qualities and evidence
Funny
Communicative - pick up the phone
Committed - no pay
Reliable
Systems orientated
Concerns
Can I deliver what is needed in this role?
Would I be better stepping back to eg Engine Room assistant?
Business expectations? What are they?
Stakeholders
Big questions
What do we want the Head of Client service role to mean?
What is the best use of me?
Notes from coaching session - what does Head of Client service mean to us, what do we want it to mean?