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Request, START, Request Ana Jiménez - Coggle Diagram

- - - - Say what you have checked
        
        Thanking
        
        END
  - - - Thanking
        ”I'd be very grateful for anything you can tell me."
        "I'd really appreciate it."
        
        Fixing a deadline
        ”Is Thursday too late?"
        "Would Monday be alright?"
        "I'll try and call you back this afternoon."
        "Give me a few days."
        
        END
- - - - Checking details
        ”Let me see if I have that correctly (repeating details)”
        
        Ask for clarification
        
        NO
        
        YES
        
        "May I check a couple of points with you?"
        ”Could you clarify a couple of things for me?”
        "Did you mean...?"
        
        Clarify what you meant
        ”I meant...”
        "No, that should be..."
        "Yes, that's right."
        
        Thanking and concluding
        ”Thank you very much. That's all I need to know.”
        "That's all I wanted to check."
        
        Thanking
        ”Thnak you for calling.”
        "Thank you for conacting me."
        "Thanks for getting in touch."
        
        1 more item...
- - - - Staying your position
        ”It's not company policy to...”
        "It's strict company policy to..."
        "We always demand..."
        "We never allow..."
        
        END