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Appointments Ana Jiménez, START - Coggle Diagram

- - - - Did the person you were trying to reach answer?
        
        YES
        
        Greeting a caller
        ”Hello. How are you?"
        "Welcome to Indonesia! How was your trip?"
        
        Getting down to business
        ”Now what can do for you?"
        "How can I help you"
        
        Saying why you are calling
        ”I'd like to make an appointment to discuss requirements for our new product range."
        "I'd like to come and see you about our new product range."
        
        Asking when a caller wants to meet
        "Do you want to come by today?"
        "When did you have in mind?"
        Suggesting a time
        "Shall I come at three o'clock"
        "Would 3 p.m. be convinient?"
        
        1 more item...
        
        Saying you're retruning a call
        ”This is Mr. Wondel returning your call."
        "It's Mr. Wondel here. I understan you telephoned me earlier.
        
        Explaining the situation
        ”Listen, I'm very sorry but something urgent's come up. "
        "I'm afraid I can't make our appointment this afternoon."
        
        Understanding the issue.
        ”Oh, I see. When would you like to make it?"
        
        Suggesting a time
        ”Are you free on Thursday morning at all?"
        "Can you make it after eleven o'clock."
        
        1 more item...
        
        NO