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limited online access - Coggle Diagram
limited online access
paper data
gift cards on paper
unable to track
slow process getting it to customer
customers have to come into store to collect
bookings in books
double bookings
losing bookings
Solution
Online
Ability to book tables online
upgrade website
online bookings
Managers overworking
Unable to train
solution
hands on training from the managers
more time
leading to being able to train new people
4 new employees
no financial support
Solution
Received government support