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E-Governance BY ATRISHEKHAR - Coggle Diagram
E-Governance BY ATRISHEKHAR
“E Governance is the use of information
technologies by govt. agencies to transform relations with citizens, businesses, and other
arms of government”.
SMART Features
● Simple
● Moral
● Accountable
● Responsive
● Transparent
Evolution
● 1970- Dept of Electronics
● 1977- NIC
● 2006- NeGP -31 mission mode projects
2012- Converted to Ministry (MEITY)
growth data
● estimated 750 million connections
● Digital payments report of the RBI
The Reserve Bank of India (RBI) has reported a significant growth in digital payments in India, with retail digital payments increasing from 162 crore transactions in the financial year 2012-13 to over 16,416 crore transactions in the financial year 2023-24, representing a 100-fold increase over 12 years. The Digital Payment Index published by the RBI has also seen a more than four-fold rise in the last six years,
India accounts for ~ 48.5% of global real-time (instant) payments by volume
Total digital payment volume rose ~ 34.8% year on year.
Total value of digital payments increased ~ 17.9%.
UPI handled 11,761.4 crore transactions (~ 59.2% rise) worth ₹180.24 lakh crore (~ 44.8% rise).
Digital Payments Index (DPI)
The Reserve Bank of India (RBI) reported that its Digital Payments Index (DPI) rose to 493.22 by March 2025, up from 465.33 in September 2024.
DPI is released semi-annually (with a four-month lag) on the RBI website
Base Year & Scale: March 2018 is the base period (score set at 100). S
Purpose: Tracks growth in digital payments in India –
Models of E-Governance and initiatives
Government to Citizen (G2C)
o Strengthen Govt.-Citizen relationshipand improves credibility of govt.
o Aarogya Setu
o Computerization of land records
(Swamitva)
o Digi locker
o ePG PATHSHALA
o COVID-19 Vaccine intelligence Network
(Co-WIN)
Government to Government (G2G)
o improved flow of info and services within and between different stakeholders of govt.
o The Office of the Controller General of Accounts created and introduced the Public Finance Management System (PFMS),
o E-Sameeksha
o PRAGATI
Government to Business (G2B)
o Improves info sharing infrastructure and ease of doing business
o GeM
o GSTN
o E-Tendering
o TReDS- MSME invoice
o SWIFT- single window Interface for
Government to Employee (G2E)
SANDES messaging application by NIC -
Govt Instant Messaging system
SAI APP FOR SMS IN ARMED FORCES
Potential and Significance of
E-Governance
Citizen's Empowerment through information
Ex- Co-WIN and Aarogya Setu, digiyatra , digi locker
Time bound delivery of services
Ex- Train Booking- IRCTC App
Reduce corruption and ensures Accountability
and Transparency
Ex- Online RTI Portal
Plug loopholes and leakages
Ex- implementation of DBT in LPG
Subsidies- govt recovered 50,000 crores
Success of Rythu Bandhu Scheme-Telangana
Rythu Bandhu scheme, also known as Farmer's Investment Support Scheme (FISS), is a welfare program to support farmer’s investment for two crops a year by the Government of Telangana. The government is providing 58.33 lakh (5.8 million) farmers ₹5000 per acre per season to support the farm investment, twice a year, for rabi (winter) and kharif (rainy) seasons. This is a first direct farmer investment support scheme in India, where the cash is paid directly.
improve interaction with industry and business
Ex- Single window clearance for various
permits
Simplification of process, rules and regulations
Automation of Administrative process and
reduction in paperwork
quality of service and elimination of Hierarchy
Limitations of E-Governance
Economic
o cost of developing infrastructure
o maintenance
Social
o Limited Digital Literacy ( only 20% of Indians know how to use digital service)
o resistance to change
o Cyber bullying and Harassment
Technological
o lacking support in vernacular language (My Gov- 2 languages)
o interoperability issue
o Government process re-engineering (GPR)
o privacy and protection (no exclusive
o Lack of quality of human resource (Only 21% of women in India in comparison to 42% of men are mobile internet users)
Data Handling- cyber security (ex-concern over use of Aarogya Setu app)
Political will
Measures Needed
● Implemented across different depts. and orgs.with wide spectrum of activities
● Business Process Re-engineering (Quality service + Efficiency and effectiveness improved)
● Capacity building and creating awareness
o Ex- Digital Saksharta Abhiyan (DISHA)
o Ex- Community Service centres- Digital Financial Hubs
Developing technological solutions
o Ex- India Enterprise Architecture
(IndEA) Framework for inter-operability
effective and efficient implementation
Ex- NITI Aayog and Quality Council of India jointly launched the 'National Program and Project Management Policy Framework' (NPMPF)
Monitoring and Evaluation through PRAGATI
Platform
Factors pushing for e-governance
● Increasing digital population
● increasing digital services
● rising digital economy- payments
● COVID 19 accelerating Digitalization
Recent important E-Governance initiatives by Govt.
PRAGATI (Pro-Active Governance and Timely
Implementation)
o Objective: Grievance Redressal,Programme Implementation, Project
PMGDISHA (Pradhan Mantri Gramin Digital
Saksharta Abhiyan)
digital literacy in rural India and to make six crore rural households digitally literate.
ensure equitable geographical reach
BHARATNET
PM-WANI (wireless internet hotspots at public
places
best practices
Portability of Ration Cards: One Nation One Ration Card Department of Food and Public Distribution Government of India
Farmer Registration and Unified beneficiary
Information System (FRUITS) Government of Karnataka
Kutumba: Social Protection cum Entitlement Management System
Government of Karnataka
UMANG (Unified Mobile Application for New-age Governance) Ministry of Electronics and Information Technology, Government of India
Akanksha: An integrated online platform for SDG and CSR alignment Department of Planning, Programme Monitoring and Statistics,
Government of Karnataka
DigiLocker Ministry of Electronics and Information Technology, Government of India
Blockchain based caste certificates District Administration, Gadchiroli, Government of Maharashtra
Infrastructure Snapshot App, Goalpara
District Administration, Goalpara, Government of Assam
Loksewak App: E-Attendance Application, Khandwa District Administration, Khandwa, Government of Madhya Pradesh
eGovernance Reforms and Recommendations
Legal and Institutional Changes:
Adapt government structures and procedures to support e-governance.
Data Transparency.
: Make transactional data accessible on government websites
Public-Private Partnerships
: Promote partnerships in e-governance projects.
Gram Panchayat Involvement
: Engage Gram Panchayats in monitoring Common Service Centres.
Knowledge Management Systems:
Establish systems for knowledge management.
National Enterprise Architecture
: Develop a national e-government “enterprise architecture” framework.
Challenges and Future Directions
Public Trust: Trust in both government and technology is crucial but can be eroded by fraudulent transactions.
Digital Divide: Economic disparities limit access to digital technology.
Insufficient Awareness: Lack of awareness hinders e-governance adoption.
High Infrastructure Costs: Developing nations like India face high infrastructure costs.
Privacy and Security Concerns: Safeguarding personal information is a paramount concern.
Accessibility Issues: Language barriers and inadequate infrastructure hamper rural adoption.
Limited Computer Skills: Digital illiteracy remains a significant obstacle.
Resistance to Change: Some individuals and officials resist changes brought about by e-governance.
In the future, India’s e-governance initiatives should focus on:
Digital Inclusion
: Bridging the digital divide by expanding access to affordable internet and technology in rural and remote areas.
Data Protection
: Strengthening data protection laws and frameworks to safeguard citizens’ privacy and personal information.
Interoperability:
Ensuring that different e-governance systems and platforms can seamlessly communicate with each other to provide a more unified experience for citizens.
The Need for eGovernance
Cost Reduction
: Reducing government expenses and curbing corruption.
Efficiency Enhancement
: Streamlining government processes and improving service quality.
Business Opportunities:
Creating new opportunities through e-governance.
Inclusive Growth
: Contributing to the goal of inclusive growth.
Improved Services:
Enhancing the quality and efficiency of government services.
Data Utilization
: Utilizing common e-governance data for informed discussions and policy-making.
global best practices
Estonia’s e-Residency & X-Road Platform: Estonia’s fully digitized governance system offers services like e-Residency, digital voting, and real-time data exchange through X-Road. Lesson: India can adopt seamless data-sharing protocols between departments while ensuring data privacy.
South Korea’s e-People Platform: South Korea offers a one-stop grievance redressal and public feedback mechanism through its e-People platform. Lesson: India can strengthen integration of citizen feedback systems across departments.
Singapore’s Smart Nation Initiative: Singapore leverages IoT, AI, and big data in policymaking and service delivery. Lesson: India can expand the use of emerging technologies in governance for predictive governance and real-time decision-making.
