Please enable JavaScript.
Coggle requires JavaScript to display documents.
High Cancellation Rate in Hyderabad City, High Cancellation Rate in…
High Cancellation Rate in Hyderabad City
High Cancellation Rate in Hyderabad City
Competitor Issues
Targeting specific segments of the market
More reliable service offered by competitors
Stronger pricing and marketing strategies of competitors
Better commission offered to Drivers
Control Issues
Lack of monitoring and management systems
Inefficient internal systems and processes
Ineffective management of customer complaints and concerns.
Collaboration with Fuel station
Climate Issues
Weather
Political and social climate
Poor traffic and road conditions
Covid
Company Issues
Shortage of drivers
Pricing algorithms failure
Inadequate driver recruitment and training
Poor customer service
Customer Issues
Driver Issues
Heavy Traffic due which NOT able to meet ETA
LOW cancellation Charges
Vehicle Failure
App Failure at Driver end
Actual Customer Issues
Alternative transportation options
High expectations for service quality and preferences
Uncompetitive pricing
Lower Rating of Driver
Long ETA