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Higher Cancellation Rates, High Cancellation Rate in Hyderabad City, 5C -…
Higher Cancellation Rates
Other Top Cities Cancellation Rate
Not Applicable
Hyderabad Cancellation Rate
Customer NOT Happy
Cabs NOT arriving on time (ETA)
Long ETA
Hidden Charges
Discount NOT applied after Booking
LOW rating for Driver
App failure at Customer end
Driver side Issue
Heavy Traffic due which NOT able to meet ETA
LOW cancellation Charges
Vehicle Failure
App Failure at Driver end
Competitor Influence
Better ETA by Competitors
Low cancellation charges for Riders
Higher Discount strategy for customers
Better commission offered to Drivers
Climate and external factors
Increase in Traffic due festivals
New Transportation option available
Covid
Lack of Collaboration
Collaboration with other cab aggregators
Easy car loan for driver to own his car
Collaboration with Fuel station
High Cancellation Rate in Hyderabad City
Competitor Issues
Targeting specific segments of the market
More reliable service offered by competitors
Stronger pricing and marketing strategies of competitors
Better commission offered to Drivers
Control Issues
Lack of monitoring and management systems
Inefficient internal systems and processes
Ineffective management of customer complaints and concerns.
Collaboration with Fuel station
Climate Issues
Weather
Political and social climate
Poor traffic and road conditions
Covid
Company Issues
Shortage of drivers
Pricing algorithms failure
Inadequate driver recruitment and training
Poor customer service
Customer Issues
Driver Issues
Heavy Traffic due which NOT able to meet ETA
LOW cancellation Charges
Vehicle Failure
App Failure at Driver end
Actual Customer Issues
Alternative transportation options
High expectations for service quality and preferences
Uncompetitive pricing
Lower Rating of Driver
Long ETA
5C - Competitors
5C -Customer
5C -Climate
5C -Collaborates
5C- Company