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Resolution - Coggle Diagram
Resolution
Abandoned Calls
Routed to VM
Error
Escalated to POC
VSZ
Boosted the Signal
Reboot AP
Tech Visit
Schedule confirmation from the customer
Schedule confirmed
Tech Visit successful
Replaced cable/wiring
Replaced AP
Certifying the cable
TDR Test
Reboot AP manually
Educated the customer
Portal Walkthrough
Portal Walkthrough
Wrong SSID
Device configuration settings
Updated device software
Tech visit not successful
Customer not available
Tech schedule conflict
Customer not available
Customer not available
Customer not available
Tech schedule conflict
Tech schedule conflict
Tech schedule conflict
Schedule confirmation from the technician
Escalated to NOC
Tech Visit
Misrouted
IOTASHome Scope
Provided IOTASHome Contact
Created a ticket
Called IOTASHome
No action needed
Unsupported Property Site
Transfer to IOTASHome
Refer to Property Manager
Refer to Boingo
Ghost Call
Onboarding
Waiting for PM confirmation
Sent Coupon Code
Reserve for Tenants(Hyperwavz)
Created Account in rxg
Created Account in Vault
Sent Application Form
Created Account in VSZ
Educated The Customer
Device Limitiation
Internet Plan Coverage
Refer to the manufacturer
Portal Walkthrough
Portal Password Reset
Portal Account Management
Updated Profile
Portal Device Management
Device Usage
Added MAC address thru the portal
Updated WiFi Password
Updated Portal Password
Refer to the property manager
Outage Advisory
ACP Application Process
FAQ
Business Inquiry
Spam
POC Acknowledged
Hyperwavz Sales
Basic Troubleshooting Steps
Flush IP/DNS
Network Reset
Reboot device
Unplug Device
Reboot AP Manually
Updated Device System Software
Device Setting Configuration
RxG Configuration Settings
Portal Password reset
Added MAC address
Delete and Added MAC address
Uninstall/Install Application
Clear Cache
Forget Network
Toggle WiFi On/Off
Changed WIFI and portal password in rXg
Created new password via VSZ
Recreated Password in VSZ