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Cab aggregator co., Cancellation rate in Hyderabad - Coggle Diagram
Cab aggregator co.
Cancellation rate in other cities
not relevant or within acceptable limits
Cancellation rate in Hyderabad
Collaboration
Alignment
poor collaboration with other local cab companies
poor collaboration with cab unions and driver agencies
poor driver onboarding and induction policies
Structured driver onboarding and driver collaboration framework is in place and adhered
Driver network
not enough cab drivers
unattractive incentive policies
competitor providers other discretionary benefits to drivers
Cab driver incentive & benefit policies are comparable to industry standards
Competition
Wait time
competitor provides better ETA on account of better network of drivers
Pricing & Cancellation
competitor provides better pricing, low surge pricing
low cancellation charges compared to competitors
Avg. pricing is similar or lower compared to other competitors across cities
Company
Brand equity
Brand awareness, poor branding, marketing issue, trust in the brand
There is adequate trust in the brand for use of its services
Demand fulfilment
company not able to meet demand due to sudden growth
Overall systems and processes are optimized to handle scalability
Environment / External Context
Traffic Conditions
Increase in traffic due to peak season
Whether ride cancellation problem exists in certain geographical segments
Cheaper options
Introduction of other cheaper travel options in the given geography
Whether ride sharing algorithm is fine tuned as per geographies
Customer
Cabs not arriving on time
long ETA, ETA changed multiple times
competitor car available with shorter ETA
Avg. ETA time comparable with industry standard / other cities
Ride price
price changed - surge pricing due to high demand
competitor car available with cheaper rate
hidden charges with every ride
Avg. pricing is similar or lower compared to other ride providers
health concerns
covid protocols not followed
Car maintenance not done
Low rating/comments of drivers
Driver is late, Avg. TAT is high
Driver is rude
Ratings of drivers in Hyderabad city is at par with drivers from other cities
Driver
Rides taken
Heavy traffic not able to meet ETA
Low cancellation penalties
Cancellations due to breakdowns
Unexpected / unplanned travel route
Fulfilment rate is consistent and higher