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Ask a question - Coggle Diagram
Ask a question
User prompts a question
Exact match case
Show the answer from exact match using the card provided for exact match
Did that help card
Follow the sandard bot flow
No match
It looks like I'm not trained on this yet.
How would you like to proceed?
<<Search on comArround>>
<<Submit a ticket>>
<<Rephrase querstion/Issue>>
<<Continue>>
Search On ComArround
Use the adaptive card available in the ticket to display the results from ticket
Did that help prompt
Follow the default process for logging the resolve ticket and dashboard actions
Next action prompt
Follow Default Bot flow for other actions
Multiple match case
Show the choice card with an additional option "Search on comArround"
When User clicks on the Search on comAround
Show the responses from the comAround API using user utterance
did that help prompt
Follow on with the default bot flow process
Follow the default bot flow for the other options