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Quality Control and Services - Coggle Diagram
Quality Control and Services
Personal quality
Principles and values of personal quality
Commitment and awareness of quality
Image, presentation and personal disposition
The image of the organization through the person
Service phases
Information and advice
Provision of the service
Welcome and listen
farewell
The client
Hard and soft service specifications
The internal customer
Customer satisfaction and delight
Types of clients
The service
Service strategies. knowledge
of the service and the product
Quality indicators. Risks of low quality
The voice of the customer. Diagnosis of
Customer needs
Benefits of Service Excellence