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Welcome, GREETING with the PROPERTY Name (contact to RPCC), Welcome,…
Welcome
Current Resident / Vendor / Or trying to reach to Office - Press 0
Hold
CALL=RINGING
RINGS MORE THAN 4 TIMES
CALL DROPS
For Leasing Press 1
Scenario 1
No Property name on the greeting
GREETING with the PROPERTY Name
(contact to RPCC)
For Leasing Press 1
Press 1 for the 1st timers
Taking us directly to the RPCC
Check the App stat
Current Resident / Vendor / Or trying to reach to Office | Press 0
Hold
Call=Ringing + "this call be recording"
RINGS 1 Time
Agreed to text message
KBN Takes Over
Office Hours and Direction | Press #2
getting directions press #1
Office hrs press #2
Maintanance Emergency | Press #4
24 hrs emergency hotline - explanation about what considered as an emergency
return the main menu #2
leave a message #1
leave a message or routine maintenance requests | Press #3
Learn more about the community | Press #1
asking to leave a message for the agents
It should be a brief summary of the property like # beds, amenities, parking, etc
Option to leave a message to Courtesy Patrol
rings 4 time
No need to share the welcome msg again
No need to ask for Eng/Sp options again.
KBN Can't pick up the previous language selection, therefore they need to push this message
can we reduce the number of the rings?
continue eng or sp
Option 0 for the KBN
press 1 for text
press 2 not agreed to text
KNOCK RENTAL.COM
ANOTHER LANDING PAGE TO SCHEDULE A TOUR
realpage
RP ILS forwards the call to the property
KBN takes over
STRUCTURE
RP POC: Marina & Krista
hello - thank you for calling
add property name
Welcome
Current Resident / Vendor / Or trying to reach to Office - Press 0
Hold
Call=Ringing
thanks for calling the property - agreed to text?? Press 1 if you agreed for the text
guy voice
this call be recording message
Not Giving Any Options
Woman Voice is asking to hold
KPN Voice recording
Office hrs directions #2 is not working
No information about Courtesy Patrol
Learn more about the community #1 is working
asking to leave a message for the agents
RINGS 1 Time
KBN Takes Over
For Leasing Press 1
Scenario 2
No Property name on the greeting
Welcome
For Leasing Press 1
Press 1 for the 1st timers
Taking us directly to the RPCC
Check the App stat
Current Resident / Vendor / Or trying to reach to Office - Press 0
Hold
Call=Ringing
thanks for calling the property - agreed to text?? Press 1 if you agreed for the text for follow up
guy voice
this call be recording message
Office hrs directions 2 is not working
No information about Courtesy Patrol
RINGS 1 Time
KBN Takes Over
Scenario 3
No Property name on the greeting
Welcome
For Leasing Press 1
Press 1 for the 1st timers
Taking us directly to the RPCC
Check the App stat
Current Resident / Vendor / Or trying to reach to Office - Press 0
Hold
Call=Ringing
thanks for calling the property - agreed to text?? Press 1 if you agreed for the text for follow up
guy voice
this call be recording message
Stuck in the Loop - starts from the guys voice again
RINGS 1 Time
Scenario 4
No Property name on the greeting
Welcome
For Leasing Press 1
Press 1 for the 1st timers
Taking us directly to the RPCC
Check the App stat
Current Resident / Vendor / Or trying to reach to Office - Press 0
Hold
Call=Ringing
thanks for calling the property - agreed to text?? Press 1 if you agreed for the text for follow up
this call be recording message
KBN Takes Over
Office hrs #2 is working
getting directions #1 is not working
rings 4 time
thank you for calling BHO-SHO APARTMENT HOMES
Learn more about the community #1 is working
asking to leave a message for the agents
maintanance emergency #4 - working
24 hrs emergency hotline - explanation about what considered as an emergency
return the main menu #2
leave a message #1
leave a message or routine maintenance requests #3 - working
no information about courtesy patrol
different voice
guy voice
RINGS 1 Time
Scenario 5
No Property name on the greeting
Welcome
For Leasing Press 1
Press 1 for the 1st timers
Taking us directly to the RPCC
Check the App stat
Current Resident / Vendor / Or trying to reach to Office - Press 0
Hold
Call=Ringing
RINGS 4 Time
"this call be recording" message is missing
KBN Takes Over
rings 4 time
thank you for calling BHO-SHO APARTMENT HOMES
To continue in english press 1
Office hrs #2 is working
getting directions #1 is not working
maintanance emergency #4 - working
24 hrs emergency hotline - explanation about what considered as an emergency
return the main menu #2
leave a message #1
leave a message or routine maintenance requests #3 - working
Learn more about the community #1 is working
asking to leave a message for the agents
no information about courtesy patrol
Scenario 6
No Property name on the greeting