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Shift from Enterprise Content Management (ECM) to Content Services…
Shift from Enterprise Content Management (ECM) to Content Services Platform
Participants
Customers
Government
State and Local Agencies
Planning and Public Works
Dept of Transportation
40+ State departments
Health and human services
Justice and public saftey
Finance and administration
Other
Construction
Manufacturing
Oil and Gas
Healthcare
Higher Education
Business Perspective/Challenge :red_flag:
Investing In IT does not guarantee any ROI
Government budget with potential budgetary restrictions
Unique Information value chain
Data Integrity during migration
Bureaucratic approval procedures cause delay in implementation
Unique business culture
Hierarchy of authority, responsibility
Partners
Content Services Platform (Cloud/On-premises)
Capabilities and Features
Case Management:
process standardization, Increased productivity, reduced compliance risk, Improved view Into the process, Improved CX
Legacy system replacement and consolidation
Contract Management
Vendor Management
Grants Management
Reporting and Analytics
Records Management and Retention
Centralized records management
Regulatory compliance
Data Capture Software
Multi-channel capture:
Improved Data accuracy, Improved process efficiency, reduced costs, Improved Infosec, Improved employee satisfaction
Electronic signature solutions
Electronic Content Capture
Automated Document Capture
Capture to case management
High-volume capture tools
Data stream Import
Content Import on demand
Hyland Experience Capture
web-based document scanning, classification and data extraction tool delivered through the cloud
Mobile Capture
Document Scanning Software
Imaging Services
ECM
Case File Management
FOIA Requests
Field Work
Integrations
Human Resources
Enterprise Search
Process Automation
: Accelerated business cycles, Improved productivity, reduced errors and re-work, Improved workforce utilization
Route documents and decisions
Automate rule-based tasks
Validate Data
Manage complex approvals
Workload balance
Notification of tasks and updates
Enterprise File Sync and Share
Secure File Sharing
Extra-agency File Sharing
Collaboration
OnBase speeds up processes and reduces costs by capturing important information into one system; managing data, documents and processes; integrating with your existing systems; providing instant access to everyone who needs it; giving visibility into your processes and system performance and securely storing, protecting and destroying your information.
Platform Strengths
Simplified Integration
pre-built connectors for common third-party productivity tools and enterprise applications
web services and Integration servers
Application Program Interface (API) Integration to support Industry-standard programming languages and protocols
screen-level Integration - allows automation of data operations b/t application windows open on the screen without custom coding
End-to-end security
secure development lifecycle
security policies
encryption
redundancy and disaster recovery
Flexible Deployment
Public Cloud, private cloud, or hybrid
Intuitive configuration
Expert services
assist with deployment, Integration, and conversion
Potential Issues
Data Handling
Efficiency
Security
Structured and Unstructured
Data Volume
Compression
Storage
Processing
Data Sharing Policies
Confidentiality
Privacy
Open Data
Intellectual property
Data Quality
Accuracy
Completeness
Timneliness
Standards
Common Data Dictionary
Data formats
Terminologies
Professional Certifications
Government licensure?