Unit 6 Crisis Management

Crisis

A crisis is a state of intense, momentary disappointment and an inability to organize.

A crisis is an unusual event or story that can have serious consequences for a product and its reputation.

A crisis is a horrific, sudden and shocking thing.

It is a situation or event that occurs and requires a decision-making process.

Crisis Management

  1. Crisis awareness
  1. Crisis resolution
  1. Risk avoidance
  1. Controlling the extent of a crisis
  1. Risk audit
  1. Preparing a backup plan

Should put people first.

Get to the accident scene as quickly as possible.

Act swiftly and decisively.

Communicate thoroughly.

Objective

Able to analyze risks and prepare to deal with crises.

self-discipline, honesty, responsibility, listening to others' opinions, fairness, eager to learn.

Able to explain the meaning and methods for resolving crisis situations.