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Customer Errors - Coggle Diagram
Customer Errors
Errors
Data Integration
did not hit the campaign target by the end of the campaign
wrong brochure online
wrong brochure associated with wrong store
missing clickouts in brochure
wrong products in Discover
Brochure not online during campaign
Reporting
missing final check on reporting before sending to customer
wrong numbers in report
KPIs below our benchmark communicated to customer without internal review & explanation
Bookings
clicks outside visibility radius of stores
brochure not visible on all booked channels
wrong campaign setup
timeline
brochure visibility radius
limited available channels :question:
special booking requests :question:
recurring errors with customers