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[Optional] 3. Waking on the right or wrong side of the bed: start of…
[Optional] 3. Waking on the right or wrong side of the bed: start of workday mood, work events, employee affect and performance
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Hypotheses
Start-of-workday mood is related to how person perceives work events (positive or negative customer affective displays) and affect subsequent to those events
Hypothesis 1b. Higher start-of-workday positive mood is positively associated with employee's own positive affect subsequent to work events
Hypothesis 2a Higher start-of-workday negative mood is positively associated with perceptions of customer negative affect
Hypothesis 1a. Higher start-of-workday positive mood is positively associated with perceptions of customer positive affective display
Hypothesis 2b Higher start-of-workday negative mood is positively associated with employee's own negative affect subsequent to work events
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Performance outcomes
Hypothesis 4a. Employee positive affect subsequent to events during workday is positively related to productivity, quality
Hypothesis 4b. Employee negative affect subsequent to events during workday is negatively related to productivity, quality
Hypothesis 5. Employee affect subsequent to events during workday mediates relationship between start-of-workday mood and productivity, quality
Hypothesis 6. Employee affect subsequent to events during a workday mediates the relationship between perceptions of work events and productivity and quality
Methods
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Sample and procedures
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77% female, 38.9 years (average)
Pilot: interview, focus group, shadow employees to understand work context, inform data collection
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Managerial implications
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Choice on focusing more on minimizing negative or enhancing positive affect (different interventions)
Minimize negative moods (increase operational capacity through increasing employees' availability to customers)
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Affective events theory
work events lead to affective reactions which influence work attitudes,affect-driven behaviors eg. performance
affective display associated with events is important to the way employees perceive affective events