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Website not mobile-friendly - Coggle Diagram
Website not mobile-friendly
User experience
Difficulty navigating on mobile devices
Small buttons
Menu not optimized for mobile
Lack of responsive design
Slow loading times
High server response time
Dependence on 3rd-party scripts
Large images
Incompatible layout
Lack of fluid grid
Inconsistent layout across devices
Lack of touch-friendly elements
Customer complaints
Volume of complaints
Complaints by channel
Complaints by device type
Complaints by OS
Complaints by location
Specific issues mentioned in complaints
Navigation issues
Loading time issues
Layout issues
Checkout/form issues
Solutions
Redesign website for mobile compatibility
Conducting a mobile audit
Prioritizing mobile-friendly elements
Implementing a mobile-first design
Optimizing for speed and performance
Implement mobile-specific features
Touch-friendly navigation
Mobile-specific functionality
Push notifications
Conduct user testing to gather feedback
User research and surveys
Usability testing on mobile devices
A/B testing for mobile-specific features
Impact on business
Loss of customers
Loss of mobile customers
Loss of repeat customers
Loss of referral customers
Loss of conversion rate
Loss of revenue
Negative impact on brand reputation
Negative reviews
Negative word of mouth
Negative social media presence
Negative SEO impact
Negative impact on NPS