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Learning Outcome, Departmentalization - Coggle Diagram
Learning Outcome
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Decision Making
Types of Decisions Making
- Programmed
a. Structured, a repetitive decision handled by a routine approach
b. e.g: Rules, Procedure, Policy
- Non-programmed
a. Unstructured, requires higher level management, non-routine decision
Types of condition
- Certainty
a. Know exactly what will happen and able to predict the outcome precisely
- Risk
a. Refer to future conditions that are not always known in advance
- Uncertainty
a. The outcome cannot be determined in which a decision maker has neither certainty nor reasonable probability about the outcome
Definition: The process through which managers identify and resolve problems, and capitalize on opportunities
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Managing Diversity
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BENEFITS
Organizational Performance
eg: Reduced costs associated with high turnover, absenteeism, and lawsuits
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METHODS
- Mentoring
- Diversity skills training
- Employee resource groups
Motivation
Definition: the process by which a person’s efforts are energized, directed, and sustained toward attaining a goal
Theory
Maslow’s Hierarchy of Needs Theory
- Physiological needs
- Safety needs
- Social needs
- Esteem needs
- Self-actualization needs
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Reinforcement theory:
People learn to repeat behaviors that are positively rewarded (reinforced) and avoid behaviors that are punished (not reinforced)
Equity theory: Focuses on an individual’s feelings about how fairly he or she is treated in comparison with others
Expectancy theory: the theory suggests that motivation to expend effort to do something is determined by three basic individual perceptions
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Departmentalization
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- Function
- Product
- Geography
- Process
- Customer
