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quality culture - Coggle Diagram
quality culture
make a list of personas and the expected behaviour
¿include the is - is not?
Proveedor, Consumidor, Operador, Mantenedor, jefe/líder, Gerente/Supervisor, operador logística, reponedor/venta, Ingeniería, Abastecimiento, almacén, GT, seguridad ingreso planta, laboratorio
use the HEINEKEN examples
include the organisational part of gerencia tecnica
calidad
tecnologia
desarrollo
we keep the ¨la calidad no se negocia¨
we go one level deeper
what was the previous campaign
plan a HPO workshop
involve JMV & JP
make an elevator pitch for the change
¿what is the pain we try to solve?
complaints with a human root cause
autonomy level in the plants & interdependency can be higher
retained products <> cost <> FTR concept
lack of knowledge
what can go wrong with your product?
more complex lines
lack of closing the loop
lack of communicatoin: gather data, interpret results, take action, sustain quality levels
every day we get more sensitive products (0.0, hot fill, diet softdrinks) and consumers expect more
complaint - just a number or an unhappy consumer
we don't improve fast enough
we don't benchmark
quality has to be visible
quality has to be fun
who wants to work in quality teams
what is your carreer plan
¿extend the scope to outside the technical / logistic area?
get help from communications