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FGS Money Transfer Software Bug - Coggle Diagram
FGS Money Transfer Software Bug
Issue/s
Sender's account charged twice
Double the inetended amount sent to receiver
Withdrawal action executed twice for single withdrawals
Stakeholders
Sender's Bank
Receiver's Bank
Receiver
Service Provider (FGS)
Sender
Action
Communicate with client (sender) on ticket status
Freeze transfer/s until issue is resolved
Customer Service reports IT immediately and copies Security Administrator
Effects
Sender
Possible late payment fees
Account overcharged
Incurs overdraft fees
Inconvenienced
Receiver
Delayed payment
Receives double payment
Service Provider(FGS)
Customer service flooded with complaints from customers