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Q9. My co-workers are committed to doing quality work - Coggle Diagram
Q9. My co-workers are committed to doing quality work
What does quality mean?
premium
high standard
above minimum
properly resolved
Not just getting customer off the phone
Expectation
Making money
Happy customer
customer satisfaction
Unique
Proud of
What are the performance standards of excellence?
customer happy
Problem permanently reesolved
Documented solutions
Winning awards
Getting referals
time management
Juggling customers - communication
Internaal and external communicaati
How can we work together to encourage quality work?
Constructive advice
Understanding
Learning
supportive
organised
Everyone chips in
Structured team ticket reviews
Clearing noise in tickets - old data
Examples of quality work
Interpersonal skills
ticket - well documented
Proactive
Confluence pages
Team work