Please enable JavaScript.
Coggle requires JavaScript to display documents.
Customer journey map for a coffee shop
Screenshot_20230103-184812_Chrome…
Customer journey map for a coffee shop
-
-
-
-
-
-
- All day discount promotion.
- I picked a place and begin navigating
- I walk into the choosen coffee shop.
-
- I wake up being craving a coffee.
- How do i know what options I have?
-
- Do I have a place in mind or am i open to options? What if I am a new place? What factors influence this?
- Confirm order/ not confirm order
-
-
-
- I wait while the barista makes my drink.
- Remember the best service. Will influence a customer to spend a money to purchase.