customer journey map of a Coffee Shop 
Decision
Research
Awareness
I wake up tired and begin craving a coffee :
How do I choose?
Do I have a place in mind or am I open to options ? what if I am a new place? What factors influence This?
- How do i know what options I have?
I picked a place and begin navigating.
I walk in to to the chosen coffee shop
I stand in line
I make it to the front of the line and place my orders
I pay the cashier
I wait while the barista makes my drink
Customer Journey Map
Purchase
confirm order / not confirm order
Remember the best service. Will influence a customer to spent a money to purchase
Allu.Venkata Sai
22102A040654
CSE A13
Price
All day discount
Promotion
: