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Customer of a coffee shop, Customer Journey Map, YUGESH.V, CSE A13, Roll…
Customer of a coffee shop
purchase
navigate to the shop
place order and pay to cashier
pick a place in mind which is reachable
retention
enhance customer experiences
create a loyalty program
create a feedback path
consideration
coffee taste
quality and cost
location
Awareness
I woke up tired and started to crave for coffee
research
how do i know what options i have
what factors influences this
Customer Journey Map
YUGESH.V
CSE A13
Roll no-48
Mohan Babu University
