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**FOR A CUSTOMER OF A COFFEE SHOP, ROLL NO..63, CUSTOMER JOURNEY MAP, A13 …
**FOR A CUSTOMER OF A COFFEE SHOP
AWARENESS
WHENEVER I WAKE UP TIRED I CHOOSE A COFFEE SHOP WITH BETTER TASTE .
RESEARCH
HOW DO I KNOW WHAT OPTIONS I HAVE?
WHAT IF I AM IN NEW PLACE ?
WHAT FACTORS INFLUENCE THIS ?
DESICION
PICK A PLACE AND NAVIGATE .
WAIT WHILE THE BARISTA MAKESA MY COFFEE.
WALK IN TO THE CHOSEN COFFEE SHOP.
STAND IN LINE .
PAY THE CASHIER.
SIT IN THE SHOP TO ENJOY MY COFFEE.
BEGINN DRINKING MY COFFEE.
WALK OUT OF COFFEE SHOP.
PURCHASE
I PAY FOR THE CASHIER AND MY COFFEE.
ROLL NO..63
MBU BTECH 1 ST YEAR CSE
G.ANIL YADAV
CUSTOMER JOURNEY MAP
A13