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customer of a coffee shop, CUSTOMER JOURNEY MAP, Presented by, P .…
customer of a coffee shop
Research
How do I know what options I have ?
How I Place in mind or am I Open to options?
What if iam in a new Place?
What Factors Influence This?
Awareness
I Wake up tired and begin craving a coffee
Decision
I Pay the cashier
I Sit in the shop to enjoy my coffee
I Stand in line :
I Begin drinking my coffee
I Walk out of the coffee shop
I Walk in to the choosen coffee shop
I Picked a place and begin navigating
CUSTOMER JOURNEY MAP
Presented by
P . Amrutha
22102A041019