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CUSTOMER OF A COFFEE SHOP, T.PARDHA SRADHI CSE A13 **ROLL NO:42,…
CUSTOMER OF A COFFEE SHOP
AWARENESS
I WAKE UP TIRED AND BEGIN CRAVING
OF A COFFEEON THE
RESEARCH
HOW DO I CHOOSE?
DO I HAVE A PLACE IN MIND OR AM I OPEN TO OPTIONS?
HOW DO I KNOW WHAT OPTIONS I HAVE?
WHAT IF I AM IN A NEW PLACE?
WHAT FACTORS INFLUENCE THIS?
DECISION
I PICKED APLACE AND
BEGIN NAVIGATING
I
I PAY THE CASHIER
I STAND IN LINE
I WAIT WHILE THE BARISTA MAKES MY DRINK
I WALK IN TO THE CHOSEN COFFEE SHOP
I SIT IN THESHOP TO ENJOY MY COFFEE
I BEGIN DRINKING MY COFFEE
I WALK OUT OF COFFEE SHOP
T.PARDHA SRADHI
CSE A13
**ROLL NO:42
CUSTOMER JOURNEY MAP
