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CUSTOMER OF ONLINE SHOPPING, CUSTOMER JOURNEY MAP, SK BISMA ALISHA -…
CUSTOMER OF ONLINE SHOPPING
AWARENESS
ASK FRIENDS
CHECK REVIEWS
SEARCH FOR DIFFERENT WEBSITES
ADVOCACY
SHARE THIS EXPERIENCE WITH FRIENDS
SEND FEEDBACK
WRITE REVIEW
PURCHASE
GO THROUGH ITS REVIEWS
SELECT THE PAYMENT PROCESS
SELECT ITEM YOU WANT TO BUY
COMPLETE PAYMENT
RETENTION
TRIES THE PRODUCT
DECIDES TO KEEP THE PRODUCT
CONSIDERATION
COMPARE REVIEWS
COMPARE PRICES
SELECT AN ONLINE PLATFORM
CUSTOMER JOURNEY MAP
SK BISMA ALISHA