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The Three Step Process of Writing, Why must write a negative message…
The Three Step Process of Writing
Planning
Writing
Completing
Why must write a negative message properly?
Convey the message
Gain acceptance
Promote a good corporate image
Maintain goodwill and minimize future correspondence
Steps to write a negative messages
First, begin with a buffer.
Second, provide reasons and information to guide
your reader.
Third, state the bad news but still focus on the positive
Fourth, close with confidence to limit future correspondence and remain confident and optimistic.
Cultural differences
Proper tone
Message organization
Cultural conventions
Types of negative messages
Routine matters
The status of transactions
Claims and adjustment
Employment information
Performance reviews
Negative performance reviews
Recommendation letters
Termination Letters
Organizational news
Bad news about company operations
negative announcement
Bad news about products
Crisis communication
Type of audience
Internal
Completeness
Timeliness
External
Confidentiality
Diversity
Maintain High Standards
Communication ethics
Clear messages
Complete information
Timely delivery
Business etiqutte
Careful planning
Sensitive wording
Self-control