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TOTAL QUALITY MANAGEMENT AND BUSINESS EXCELLENCE - Coggle Diagram
TOTAL QUALITY MANAGEMENT AND BUSINESS EXCELLENCE
Definition
TQM
an enhancement to the traditional way of doing business.
a proven technique to guarantee survival in world-class competition.
BE
Achieving excellence in everything that an organization does and achieving superior business results
Excellence in strategies, business practices and stakeholder-related performance results that have been validated by assessments using proven business excellence frameworks
7 Criteria of Baldrige Excellence Framework
Leadership
Senior Leadership
Vision and values
Communication
Mission and organizational performance
Governance and Societal Contributions
Legal and ethical behavior
Societal contributions
Organizational governance
Strategy
Strategy Development
Strategy development process
Strategic objectives
Strategy Implementation
Action plan development and deployment
Action plan modifiation
Customers
Customers Expectation
Customer listening
Customer segmentation and product offerings
Customer Engagement
Determination of customers satisfaction and engagement
Use of voice-of-the-customer and market data
Customer relationships and support
Measurement, Analysis and Knowledge Management
Measurement, Analysis, and Improvement of Organizational Performance
Performance analysis and review
Performance improvement
Performance measurement
Information and Knowledge Management
Data and information
Organizational knowledge
Workforce
Workforce Environment
Workforce climate
Workforce capability and capacity
Workforce Engagement
Organizational Culture
Performance management and development
Assessment of workforce engagement
Operations
Work Processes
Process management and improvement
Supply-Network Management
Product and process design
Innovation management
Operational Effectiveness
Security and cyber security
Safety and emergency preparedness
Process efficiency and effectiveness
Results
Customer Results
Customer-focused results
Workforce Results
Workforce-focused results
Product and Process Results
Work process effectiveness results
Supply-network management results
Customer-focused product and service result
Leadership and Governance Results
Leadership, governance and societal contribution results
Financial, Market, and Strategy Results
Financial and market results
Strategy implementation results
BE Core Values and Concepts
Focus on success
Managing for innovation
Organizational learning and agility
Management by fact
Valuing people
Societal contributions
Customer-focused excellence
Ethics and transparency
Visionary leadership
Delivering value and results
Systems perspective
Baldrige Excellence Framework
Used as criteria for Malcolm Baldrige National Quality Award.
Ask insightful questions about how organizations operate and achieve results.
Main Benefits of Using BEFs
Guiding Organization Towards Business Excellence
providing attributes, beliefs and/or behaviors of high performing organizations.
Develop a systematic and robust system
Assist organizations to address various business challenges
Provide common framework
Helps organization to implement a cohesive improvement strategy
Can be used as an overarching framework
Organizational Assessment
Serve as an organizational health check.
Assess and appraise the management and health of their organization on a regular basis
Assess how well BE attributes, beliefs and behaviors embedded in an organization
Basis for evaluating the performance of Quality/BE Award applicants
Assess organizations’ strengths and discover areas for improvement.
Enable organizations to compare their performance against others