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Network Access related issue - Coggle Diagram
Network Access related issue
Please select the option most relevant to your issue:
<btn>Unable to access internet
<btn>other
Unable to access internet
Please choose from which location you are trying to access the internet?
<btn>Office
<btn>Out of Office (Home restaurant etc.)
Office
Please make sure the network password is up to date and you are not locked out.
<btn>Yes
<btn>No
Yes
Please try and check by clearing cache and cookies in the browser and open the browser again.
Are you now able to access the internet after clearing cache?
<btn>Yes
<btn>no
Yes
No
Please try to access Internet on a different browser
Are you now able to access the internet on a different browser?
<btn>Yes
<btn>no
2 more items...
No
Please use the correct and update to date password to access internet
Are you able to access the Internet now?
<btn>Yes
<btn>No
Yes
No
Are you now able to access the internet after clearing cache?
<btn>Yes
<btn>No
2 more items...
Out of Office (Home restaurant etc.)
For accessing the Internet, you need to make sure your personal Internet is working and you are connected to VPN.
Is your Internet / ISP working?
<btn>Yes
<btn>No
Letβs log a service desk ticket for you quickly-
Please provide the details of the issue that you are facing.
Issue Details
{Multi text box}
<submit>
submit
Please provide error message (if any).
Error Message
{text Box}
<btn>submit
<submit>
1 more item...
other
Please provide the details of the issue that you are facing.
Issue Details:
{multi textBox}
<btn>Submit<btn>
Please provide error message (if any).
Error Message
{multitext Box}
<btn>Submit<btn>
Please provide your office location (cubicle , building)
User Location
{TextBox}
<btn>Submit<btn>
Please provide me your contact information.
Contact No. / Extension No.
{TextBox}
<btn>Submit<btn>
Please provide me your Email address.
Email ID
{TextBox}
<btn>Submit<btn>
Here are the details of your ticket -
Issue
Issue Details
User Location
Contact No
Email ID
Would you like to upload a screenshot of the issue?
<btn>Yes<btn>
<btn>No<btn>
2 more items...