Network Access related issue


Please select the option most relevant to your issue:

<btn>Unable to access internet

<btn>other

Unable to access internet

other


Please choose from which location you are trying to access the internet?

<btn>Office

<btn>Out of Office (Home restaurant etc.)

Office

Out of Office (Home restaurant etc.)


Please make sure the network password is up to date and you are not locked out.

<btn>Yes

<btn>No

Yes

No


Please try and check by clearing cache and cookies in the browser and open the browser again.


Are you now able to access the internet after clearing cache?

<btn>Yes

<btn>no

Yes

No


Please try to access Internet on a different browser



Are you now able to access the internet on a different browser?


<btn>Yes

<btn>no

Yes

No


Please provide the details of the issue that you are facing.


Issue Details
{Tex Box}


<btn>Submit

submit


Please provide error message (if any).


Error Message
{multi textBox}


<btn>Submit

submit


Please provide me your contact information.


Contact No. / Extension No.
{tex Box}

<btn>Submit

submit


Please provide me your Email address.


Email ID
{text Box}


<submit>


submit


Here are the details of your ticket :-


Would you like to upload a screenshot of the issue?

<btn>Yes

<btn>No

Yes

No


Is there anything else I can help you with today?

<btn>Yes

<btn>no

Yes

No


We appreciate your feedback! Please rate your experience with me today.


Rating


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Comments

<Multi text Box>


<btn>submit

<btn>cancel

submit

Cancel

submit


For accessing the Internet, you need to make sure your personal Internet is working and you are connected to VPN.



Is your Internet / ISP working?


<btn>Yes

<btn>No


Let’s log a service desk ticket for you quickly-



Please provide the details of the issue that you are facing.


Issue Details
{Multi text box}


<submit>


submit


Please provide error message (if any).


Error Message
{text Box}


<btn>submit

<submit>



Please provide me your contact information.


Contact No. / Extension No.
{text Box}

<btn>Submit

submit


Please provide me your Email address.


Email ID
{textBox}

submit


Thank you! I have created ticket ASC-1129 for you and someone from the Help Desk will contact you shortly



Would you like to upload a screenshot of the issue?


<btn>Yes

<btn>No

Yes

No


Please click on paperclip at the bottom by the typing bar and select the file to attach.
{mesg}


Would you like to add more attachments?

<btn>Yes

<btn>No

No

Yes


Attachment updated successfully for ASC-1129



Is there anything else I can help you with today?


<btn>Yes

<btn>NO

Yes

No


We appreciate your feedback! Please rate your experience with me today.


Rating
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comments
{multi text-box}

<submit>


submit


Thank you for your feedback! Have a great day!


Thank you for your feedback! Have a great day!

click to edit

click to edit


Please use the correct and update to date password to access internet



Are you able to access the Internet now?


<btn>Yes

<btn>No

Yes

No


Are you now able to access the internet after clearing cache?


<btn>Yes

<btn>No

Yes

No


Please try to access Internet on a different browser.



Are you now able to access the internet on a different browser?


<btn>Yes

<btn>No

Yes

No


Please provide the details of the issue that you are facing.


Issue Details
{multi Text Box}

submit


Please provide error message (if any).


Error Message
{text Box}


<btn>submit

submit

Please provide me your contact information.


Contact No. / Extension No.
{text box}

<btn>submit

submit


Please provide me your Email address.


Email ID
{text Box}



Here are the details of your ticket -



Would you like to upload a screenshot of the issue?


<btn>Yes

<btn>No


Yes

NO


Is there anything else I can help you with today?

<btn>Yes

<btn>No

Yes

no

We appreciate your feedback! Please rate your experience with me today.


Rating:-
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comments
{text Box}

<btn>submit

<btn>cancel

click to edit


Please provide the details of the issue that you are facing.


Issue Details:


{multi textBox}


<btn>Submit<btn>


Please provide error message (if any).


Error Message


{multitext Box}


<btn>Submit<btn>


Please provide your office location (cubicle , building)


User Location


{TextBox}



<btn>Submit<btn>


Please provide me your contact information.


Contact No. / Extension No.


{TextBox}


<btn>Submit<btn>


Please provide me your Email address.


Email ID


{TextBox}


<btn>Submit<btn>


Here are the details of your ticket -
Issue
Issue Details
User Location
Contact No
Email ID


Would you like to upload a screenshot of the issue?

<btn>Yes<btn>

<btn>No<btn>

Yes

No